Terms & Conditions

By placing an order with Olive & Millicent, you are accepting the following Terms and Conditions.

Bespoke Stationery

Quotes

Quotes are valid for 30 days and are subject to change during the design process should your requirements change (e.g. quantities, number of printed sides, additional design elements etc...), or should there be a change in supplier pricing.

Payment

A non-refundable deposit of 50% of the total is required before any design work is started. My preferred method of payment is bank transfer but payment can also be received via PayPal if you’re an international client.

An updated invoice will be sent via email once you have approved your designs for print, full payment will be required before the designs can be sent to the printers.

Design & Artwork

All artwork is property of Olive & Millicent, it may not be copied or reproduced in any way.

If you wish to have certain elements of your designs for other uses (e.g. custom crest or venue illustration), a charge may apply.

If artwork is purchased, it can only be used by the individual or company purchasing for the agreed purpose and may not be shared with anyone else.

Should you request a particular font, stock image or design element that we don't already have, an additional fee will be charged to cover the cost of the file and the license.

Turnaround Time

Please allow 8-10 weeks for bespoke stationery designs to be completed (from the day I receive your wording to the day the order is dispatched). We work our hardest to get your designs ready as fast as possible but turnaround times are not guaranteed and we cannot be held responsible for any delays due to late client feedback and delays due to suppliers.

For calligraphy items such as place cards and envelopes, please allow 2-4 weeks for completion.

Please note that our official working hours are 10.00 – 17.00, Monday – Friday, so we will not be available via email outside of these hours.

Rush Bespoke Orders

Any bespoke order with a deadline of less than 4 weeks will be classed as a rush order. All rush orders are subject to an extra 30% charge on top of your final amount. In the event of a rush order, we work around the clock to get your designs ready but cannot be held responsible for any delays due to late client feedback and supplier delays.

For calligraphy items, any order with a deadline of less than 2 weeks will be classed as a rush order and will be subject to an extra 30% charge on top of your final amount.

Proofs & Amendments

Please ensure that you check all details and spellings thoroughly before approving for print. We cannot be held responsible for any spelling mistakes discovered after final approval and a reprint fee will be charged if the items need to be sent to print again.

Three free rounds of amendments are included with each bespoke order. A fee of £20 per round will be charged if any additional amendments are required after this.

The following changes can be included in your free rounds of amendments:

Minor layout tweaks e.g. text or illustration placement
Font sizes or spacing
Wording changes (e.g. spellings)
Text colour changes
Minor tweaks to illustrations

Please note that any additional artwork not included in the original brief will incur an additional fee, which will be priced based on the amount of work required.

Once work has begun on proofs, any major design changes will count as new bespoke work and will be charged accordingly.

House Collection & Semi-Custom Design

Payment

All House Collection orders under £200.00 must be paid up front and in full before any design work is started. For orders over £200.00, a 50% deposit is payable before any design work is started. My preferred method of payment is bank transfer but payment can also be received via PayPal if you’re an international client.

Processing Time

Once full payment and stationery wording have been received, your first proofs will be ready within 2-3 working days (house collection) or 7-10 working days (for semi-custom). Please allow 4 weeks for house collection design and 6 weeks for semi-custom design.

Design & Artwork

All artwork is property of Olive & Millicent, it may not be copied or reproduced in any way.

All calligraphy styles and fonts are interchangeable between designs at no extra cost, however if any new illustrations are required an additional fee will be charged and lead times will be extended.

Each suite comes with envelopes for both the invitation and RSVP card. The envelope colour options may vary due to supplier availability.

Proofs & Amendments

Two free rounds of amendments are included with each order. A fee of £20 per round will be charged if any additional amendments are required after this.

The following changes can be included in your free rounds of amendments:

Font sizes or spacing
Wording changes (e.g. spellings)
Minor tweaks to illustrations (for semi-custom design only)

Please note that any major changes to artwork or additional artwork not included in the original brief will incur an additional fee, which will be priced based on the amount of work required.

On the Day Stationery

On the Day Stationery must be booked 8 weeks before the wedding, in order to guarantee your design slot. Booking is only confirmed once the deposit is received, along with any wording and/or reference images.

If there are any last minute guest list changes after seating plans and place cards have gone to print, a reprint fee will have to be charged. For handwritten seating plans and place cards, we will do our best to make last minute alterations if needed.

For any hand finished items such as place cards and table numbers, please be aware that there may be slight differences between each piece due to their hand crafted nature.

Proofs & Amendments

Two free rounds of amendments are included with each day of stationery order. A fee of £20 per round will be charged if any additional amendments are required after this.

The following changes can be included in your free rounds of amendments:

Minor layout tweaks e.g. text or illustration placement
Font sizes or spacing
Wording changes (e.g. spellings)
Text colour changes

Please note that any additional artwork not included in the original brief will incur an additional fee, which will be priced based on the amount of work required.

For printed stationery items, all spellings must be checked thoroughly before approving for print. Olive & Millicent cannot be held responsible for spelling mistakes once the design has been approved and sent to print and a reprint fee will be charged.

For calligraphy place cards and seating plans, all spellings of guest names must be checked thoroughly prior to being sent over. All names will be written as shown in the document received. Olive & Millicent cannot be held responsible for any spelling mistakes made on the original document received.

On the Day Stationery Rush Orders

Any order booked less than 8 weeks before the wedding will be considered a rush order.

Designs for day of stationery must be signed off by the client or wedding planner with the final balance settled no later than 10 working days before the wedding.

If orders are signed off less than 10 working days before the wedding, we cannot be held responsible for any delays that are out of our control. Unavoidable delays can include: late courier deliveries, items going missing in the post, print or paper supplier delays, severe illness and family emergencies.

Orders for print items that are signed off less than 10 working days before the wedding will be shipped directly from the printer to the client or wedding planner. All orders must be checked on the day of delivery by the client or wedding planner in case of severe print errors and/or damage. Olive & Millicent cannot be held responsible for any such print errors or damage caused during transit but will ensure a reprint is arranged if it is not too late to do so.

In the unlikely event that items are damaged, or there are severe print errors, photos must be taken and sent to Olive & Millicent immediately if a reprint is required. Reprints will only be arranged if photographic evidence is supplied at least 5 working days before the wedding.

Printing & Colours

Colours in print will always look less vibrant compared to colours on your screen and every printer will print slightly differently, so we cannot guarantee exactly how a colour is going to look in print.

Postage

Once your designs have been approved for print, they will be dispatched within 7 working days. In the unlikely event of a delay, we will be in touch regularly to keep you updated.

*For foiling and other special finishes, please allow 3 weeks from the date that your order has been sent to print.

For international orders, please allow 2-4 weeks from your dispatch date. We cannot be held responsible for any customs charges received upon delivery.

Your order will be sent securely with Royal Mail or DPD. We do everything we can to ensure that your parcel arrives in perfect condition, but in the unlikely event that your parcel gets damaged in transit, please get in touch within 24 hours with photographic evidence and we can look at reprinting your order if necessary.

Cancellations & Returns

Cancellations are accepted up to 24 hours after an order has been placed, we do not accept returns or offer refunds.